Until now, page admins could only respond to customers in the same way that the person reached out to the page, either through a comment or private message.
As of February 3, page admins are be able to reply to public comments with a private message, which will hopefully help them solve private customer requests more efficiently.
To reply privately to a customer comment, Page admins can click the new “Message” option, and a private message thread with the commenter will open.
The message from the page includes a link to the customer’s comment for reference.
When a page responds privately to a comment, the comment shows a note that the page responded privately, so other page visitors know that the page handled the request.
This feature only works page to fans, but not page to page.
Announcement: http://tgcafe.it/1Rafldd
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More marketing news: http://tgcafe.it/your-marketing-news
from Ana Hoffman - Google+ Posts
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